Returns & exchanges

Damaged product policy

At Anavadhya, every saree is thoughtfully handcrafted by skilled artisans and weavers across India. As a result, each saree is unique, with subtle variations in weave, texture, colour, and finish. These natural variations are a reflection of the craftsmanship and are not considered defects.

Every saree is carefully inspected and quality-checked before it leaves our hands.

Damaged or defective products

In the rare event that your saree arrives damaged or has a manufacturing defect, we will be happy to assist you with an exchange.

Any defect or damage must be reported to us within 24 hours of receiving your order. To raise a request, please email us at orders@anavadhya.in within this 24-hour period, along with:

• Clear photographs and/or a video clearly showing the defect or damage
• Photographs of the original packaging
• A copy of your invoice/order details

Requests received after 24 hours of delivery may not be eligible for an exchange.

Once we receive your request, our team will carefully review the images/video and assess the product. If the request meets our exchange criteria, we will assist you with the replacement process.

Eligibility for returns & exchanges

To be eligible for an exchange, the saree must:

• Be unused and unworn
• Be in the same condition in which it was received
• Have all original packaging and tags intact
• Have the barcode/identification tag untampered with

Please note that the acceptance of any return or exchange request is at the sole discretion of the Anavadhya Team, following an assessment of the product and the circumstances of the request.

We are unable to accommodate multiple return or exchange requests for the same order.

For any questions regarding returns or exchanges, please reach out to us at orders@anavadhya.in

Steps to request an exchange

1. Notify us within 24 hours

Please inform us of any damage, defect, or incorrect product within 24 hours of receiving your order. Email us at orders@anavadhya.in with your order details.

2. Share images or a video

Please send clear photographs and/or a video showing the defect, damage, or incorrect product, along with photographs of the original packaging and invoice.

3. Quality check & approval

Once we receive your request, our Quality Control team will review the images/video and assess the issue. An exchange will be approved only after the request has been reviewed and authorised by the Anavadhya Team.

4. Return of the product

Once your exchange request is approved, our team will share the return instructions and arrange the next steps for the product to be sent back to us. Please ensure that the saree is unused, unworn, and returned with its original packaging and tags intact.

5. Exchange

Once we receive and inspect the returned product, we will be happy to exchange it for another piece of the same value, subject to availability.

Please note that exchange requests received after 24 hours of delivery may not be eligible for consideration.